FAQs

You’re in good hands. Mighty Moves is fully licensed and insured, and we’re a family- and friend-run team — no subcontractors, no temp workers. The same people you talk to when booking are the same people moving your stuff.

We take pride in our work and treat every move like it’s for a friend or family member. People notice the care, attention, and respect we put into every job. Our customers say it best — read our Google reviews here: https://maps.app.goo.gl/uFPVfcpevNgmnA6r5

At Mighty Moves, we prioritize integrity and trustworthiness as part of our core values. Our team is composed of dedicated professionals who uphold our "Good People" ethos, ensuring the utmost care and respect for your belongings. Rest assured, we take every precaution to safeguard your items during the moving process, providing a seamless and reliable experience. Your peace of mind is our priority, and we're committed to exceeding your expectations every step of the way.

We accept cash, check, and all major credit and debit cards. Payment is due on the day of the move once the job is complete.

Our moving costs are calculated using flat-rate transparent pricing. However, for Specialty Items such as items needing assembly/disassembly, or exceptionally large or heavy items, additional flat rate charges may apply due to the extra effort involved in moving them safely.

Yes. A deposit is required to reserve your move date and ensure we have a crew and truck dedicated to your job. The deposit is applied toward your total balance and helps prevent last-minute cancellations or scheduling issues.

Absolutely! We're fully licensed and authorized by the FMCSA (Federal Motor Carrier Safety Administration) to handle long-distance moves across state lines. You can rest easy knowing your move is in safe hands.

At Mighty Moves, we make scheduling your moving appointment easy and flexible. You can request an appointment time anytime online, by phone, or via email. We understand that your schedule may be busy, so we're here to accommodate your needs. Whether you prefer early morning, late evening, or even overnight moves, we've got you covered!

Damage to the interior of a home (including walls, door frames, floors, etc.) is handled separately. If damage is due to negligence on our part, it will be repaired under our general liability coverage. Most interior issues are minor, and we will hire a professional to complete repairs at no cost to you.

Damage is rare, but if it happens, we keep the process straightforward and fair. Mighty Moves will determine whether the damage resulted from negligence on our part. If we are found liable, claims are resolved using the 3 R’s:

I. Repair – We will arrange for professional repair at no cost to you.

II. Replace – If repair is not possible and a comparable replacement is available, we will replace the item.

III. Reimburse – If repair or replacement is not an option, reimbursement will be issued based on the item’s current market value, not its original purchase price.

For safety and regulatory reasons, there are certain items that we are unable to transport or handle. These may include hazardous materials, perishable goods, and items of extraordinary value. Our team will provide guidance on how to handle such items appropriately.

We believe in being upfront, not hiding things in fine print. Moving is hands-on work, and some items and situations come with built-in risk. Here’s what typically isn’t covered, based on years of real moving experience. Mighty Moves, LLC does not accept liability for:

1.) Items inside boxes not packed by Mighty Moves, including new or unused items. We can’t verify prior condition or how items were packed.
2.) Open, overfilled, or poorly taped boxes. If a box isn’t sealed properly (especially the bottom), items can fall out. Please tape all boxes securely.
3.) Pre-existing damage or normal wear and tear, including scratches, dents, loose joints, weakened materials, or items that fail during normal handling.
4.) Anything made of particle board or MDF (example: most IKEA furniture). These items commonly weaken, crumble, or collapse — sometimes just from being lifted.
5.) Furniture assembled by the owner, including any damage caused if that furniture collapses, shifts, or comes apart, or causes damage to the home. Missing or leftover hardware matters.
6.) Drawer slides, soft-close mechanisms, cabinet tracks, and internal hardware, especially on pressboard, flat-pack, or older furniture.
7.) Pictures, mirrors, glass, frames, and artwork that are not boxed. We will wrap unboxed items in moving blankets (which works most of the time), but glass can break.
8.) Televisions and monitors that are not boxed. TVs are delicate and not covered unless boxed. If no box is available, we will pad and strap the TV securely — but you are accepting the small risk involved.
9.) Unboxed lamps, especially floor lamps. If it’s not boxed, it’s best transported in your personal vehicle. Lamp shades should always be boxed.
10.) Internal or electronic malfunction of TVs, computers, gaming systems, speakers, or appliances, unless there is clear external damage caused by negligence.
11.) Appliances and internal components, including ice makers, water lines, hoses, or internal mechanisms that fail after transport.
12.) Items left inside drawers, cabinets, or containers, including jewelry, cash, documents, or small personal items.
13.) High-value, irreplaceable, or sentimental items, including collectibles, heirlooms, important documents, or cash, unless disclosed in advance and properly packed.
14.) Items requiring disassembly or reassembly that were not designed to be taken apart, or items missing original hardware.
15.) Plants, perishables, food, or items affected by temperature, moisture, or time in transit.
16.) Hazardous, flammable, or prohibited items, including propane tanks, gasoline, ammunition, fireworks, or chemicals.
17.) Weather-related exposure, including rain, snow, or humidity, when moving during active weather conditions.
18.) Damage caused by tight spaces, low clearances, narrow stairwells, or structural limitations, when the client directs us to proceed despite the risk.
19.) Client-directed handling where we advise against a method and are instructed to proceed anyway.
20.) Loaded trucks, PODs, or containers traveling out of town. Once freight is no longer in our possession, our insurance coverage ends.